Privacy policy

Welcome to Da’Elora. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us through any digital or offline means. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1️⃣ Information We Collect
When you visit www.daelora.com  or communicate with us, we may collect the following types of information:
a) Personal Information
Information that identifies you directly or indirectly, such as:    
Full Name
Email Address
Phone Number
Billing and Shipping Address
Date of Birth (optional for special offers and birthday surprises)
Payment information (handled securely via payment gateways)
UPI IDs, Bank Details (for refunds where applicable)

b) Non-Personal Information
We also collect data that does not directly identify you:
IP Address
Browser Type and Version
Device Information
Location (approximate city/state via IP address)
Website Usage Patterns
Time and Date of your visit
Pages visited and actions taken

c) Payment Information
For security reasons, Da’Elora does not store your card or payment details. All online transactions are processed through encrypted, PCI-DSS compliant third-party payment gateways like Razorpay, PayU, or Easebuzz.

2️⃣ How We Use Your Information
We use the information collected for the following purposes:
To process, confirm, and deliver your orders
To contact you regarding order status, delivery, or customer support
To improve our website’s functionality and user experience
To send transactional updates (order confirmations, delivery alerts)
To send promotional emails, SMS, WhatsApp messages, or newsletters (only if you opt-in)
To personalize product recommendations and offers
To analyze website performance, visitor behavior, and purchasing trends
To comply with legal, taxation, or regulatory requirements

3️⃣ Sharing of Your Information
We respect your privacy and never sell, rent, or share your personal data with unauthorized third parties. However, in the following cases, your information may be shared:
Logistics & Delivery Partners: For delivering your orders to the correct address.
Payment Gateways: To securely process your payments.
Marketing Service Providers: Email, SMS, or social media ad platforms for promotional communication (only if you’ve given consent).
Legal Compliance: When required by law, court orders, or government authorities.
All third parties we associate with are contractually bound to maintain the confidentiality and security of your information.

4️⃣ Data Security
We are committed to ensuring that your information is secure. To prevent unauthorized access, misuse, or disclosure, we have implemented suitable physical, electronic, and managerial procedures such as:
SSL (Secure Socket Layer) encryption on all transactional data
Encrypted payment gateways compliant with international security standards
Firewalls and secure servers
Regular software updates and malware scanning
Restricted access to sensitive customer data
Despite our best efforts, no online platform is 100% secure. Therefore, you share information at your own risk, and Da’Elora is not responsible for unauthorized access beyond our reasonable control.

5️⃣ Use of Cookies
Cookies are small text files placed on your device to help us analyze web traffic and enhance your experience.
We use cookies to:
Recognize you on your next visit
Remember your cart contents and preferences
Track website usage and performance
Customize content and advertisements
You can manage or delete cookies from your browser settings at any time. However, disabling cookies may affect the functionality of certain sections of our website.

6️⃣ Email, SMS & WhatsApp Communication
With your consent, we may send:
Order status updates
Product recommendations
Exclusive offers and newsletters
Festival and birthday greetings
You can unsubscribe from promotional communications at any time using the opt-out link in our emails, by replying STOP to SMS, or by messaging our WhatsApp business account.
Transactional updates (order confirmations, shipping alerts) are sent irrespective of promotional preferences for operational necessity.

7️⃣ User Rights
You have full control over your personal data shared with us. As a Da’Elora customer, you have the right to:
Access: Request a copy of your personal data we hold.
Correction: Edit or update your details by contacting our support team.
Deletion: Request deletion of your personal data (excluding information needed for legal or tax records).
Data Portability: Receive your personal data in a structured format.
Opt-Out: Unsubscribe from marketing emails, SMS, or WhatsApp messages.
To exercise these rights, please write to care@daelora.in or call our helpline.

8️⃣ Third-Party Websites
Our website may contain links to third-party websites or services. Once you leave www.daelora.com , we are not responsible for the privacy practices or content of external websites. Please review their privacy policies before sharing any personal data.

9️⃣ Children's Privacy
Da’Elora does not knowingly collect data from children under 13 years of age. If you believe a child has shared their personal information with us, please contact us immediately so we can delete it.

🔟 Policy Updates
We may periodically update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. Any changes will be posted on this page with an updated effective date.
We encourage you to review this Privacy Policy regularly to stay informed of how we are protecting your information.

🔍 Contact Us
For any questions, feedback, or concerns about our privacy practices, please contact:
Da’Elora Customer Care Team
📧 Email: care@daelora.in
🌐 Website: www.daelora.com